General Terms:
Janos Lighting Specialist reserves the right to update the rules when necessary, and the updated version will be published on thebucksden.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Janos Lighting Specialist immediately. All buyers are deemed to accept the rules if they are using the services provided by Janos Lighting Specialist. Janos Lighting Specialist's policy shall prevail.
For after-sales issues, buyers should file a return & refund request within 14 days of the delivery date. The period of Return and refund request filed exceeds, Janos Lighting Specialist reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by reaching out to janoslightingspecialist.com/contact-us?submittedExtraForm=1 or janoslightingspecialist@gmail.com to cancel the order.
If the Janos Lighting Specialist cannot fulfill the buyer's order within the order processing time, under the condition, but not limited to no stock or other conditions, Janos Lighting Specialist has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Janos Lighting Specialist has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Janos Lighting Specialist should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.
Janos Lighting Specialist shall not accept after-sale requests for "non-defective remorse returns", and has the right to accept or reject the request. Janos Lighting Specialist will abide by the policy under this condition.
If Janos Lighting Specialist accepts the after-sale request for the reason type of "non-defective remorse returns" and is required to deduct a "restocking & repacking fee", under Health and Wellness For Yourself's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.
Janos Lighting Specialist shall not require a warranty, like whether to provide a warranty or not, or the way of warranty handling with.
Janos Lighting Specialist shall restrict the refund time and redelivery time under the condition, including but not limited to the order should be refunded based on the policy, agreeing on refund or redelivery between Janos Lighting Specialist and the buyer or others, Janos Lighting Specialist must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Janos Lighting Specialist. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Janos Lighting Specialist has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Janos Lighting Specialist Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type Janos Lighting Specialist Rules
For Unshipped Orders
The Return and refund request is made after the stated processing time. Janos Lighting Specialist will refund the order. The Return and refund request is made within the stated processing time. Janos Lighting Specialist has 3 business days to process the request after the buyer submits it. If Janos Lighting Specialist fails to process (accept or reject) the refund request within 3 business days, Janos Lighting Specialist will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders
The Return and refund request is made after the order has shipped. Janos Lighting Specialist has 10 business days to process the request after the buyer submits it. If Janos Lighting Specialist fails to process (accept or reject) the refund request within 10 business days, Janos Lighting Specialist will refund the order.
2. Goods Returned in Transit
If the package is sent back to Janos Lighting Specialist during transit for any reason, and the buyer applies for a refund, Janos Lighting Specialist should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Janos Lighting Specialist should begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and the buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Janos Lighting Specialist should refund the order within 3 business days of the buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date, and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Health and Wellness For Yourself if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Janos Lighting Specialist will make a refund, resend, or accept the return for any of the following cases:
3a. Orders Delayed.
Orders are lacking tracking information, in transit, pending, and expired 60 days after orders departed from Janos Lighting Specialist warehouse. The following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders depart from Janos Lighting Specialist warehouse.
b. For Brazil, it is after 110 days counting from the date that the order departed from Janos Lighting Specialist warehouse due to the strict customs clearance in Brazil.
c. For Health and Wellness For YourselfPacket Liquid Line to all counties, Janos Lighting Specialist will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Janos Lighting Specialist warehouse.
d. For some special shipping methods, Janos Lighting Specialist cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and made pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self-pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Janos Lighting Specialist will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.
3b. Orders not Received.
Janos Lighting Specialist will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Janos Lighting Specialist takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, Janos Lighting Specialist will put the products in your private inventory and will not refund them when we receive the returned items.
c. Janos Lighting Specialist cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3c. Products Damaged.
Janos Lighting Specialist offers a full refund or a replacement if the packages arrive are badly damaged.
Janos Lighting Specialist offers a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches, etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Janos Lighting Specialist cannot offer any refunds or other after-sale services due to the long-distance international delivery.
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, Janos Lighting Specialist refunds you the cost of the product which is the price in China market. Otherwise, Janos Lighting Specialist will not take any responsibility for them.
3d. Incorrect or Missing Products.
Janos Lighting Specialist has a strict quality control process before products are dispatched. Janos Lighting Specialist will deal with incorrect or missing products as follows:
a. For incorrect products, Janos Lighting Specialist offers a full refund or replacement.
b. For products with the wrong color, size which doesn't affect product function, etc., Janos Lighting Specialist offers a refund or resend if you provide a screenshot of your complaint including name, content, and date.
c. For parts missing which doesn’t affect product function, Janos Lighting Specialist may refund partially or resend the missing part; for parts missing which affect product function, Janos Lighting Specialist will resend the product only.
d. For accessories, Janos Lighting Specialist will resend the accessories.
Notes:
For the size problem, Janos Lighting Specialist would appreciate it a lot if you could measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.
3e. Orders Cancellation.
For order cancellations, Janos Lighting Specialist offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Janos Lighting Specialist has planned and prepared for you after payment.
4. Wrong Receipt Information
If the buyer puts the wrong receipt information on an order, the buyer should contact us via janoslightingspecialist.com/contact-us?submittedExtraForm=1t-us to request we update the order with the correct receipt information.
Please note that receipt information correction or order cancellation is not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Janos Lighting Specialist shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), the buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that show the problem clearly). After the buyer files a request Janos Lighting Specialist should check the proof and give a response within 3 business days.
If the proof checked by Janos Lighting Specialist does not show the problem clearly or if the proof checked by Janos Lighting Specialist does not show the problem clearly, the proof is invalid, and the Janos Lighting Specialist has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the Health and Wellness For Yourself, the proof checking time shall not be more than 3 business days, and if the goods need to be returned to get a refund, Janos Lighting Specialist should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, Janos Lighting Specialist should refund the order within 3 business days of the refund request.
If proof is valid, and the buyer requests redelivery, Janos Lighting Specialist should redelivery within 5 business days of proof approval. Please note Janos Lighting Specialist has the right to refund the order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
Incorrect or Missing Products
Janos Lighting Specialist has a strict quality control process before products are dispatched. Janos Lighting Specialist will deal with incorrect or missing products as follows:
a. For incorrect products, Janos Lighting Specialist offers a full refund or replacement.
b. For products with the wrong color, size which doesn't affect product function, etc., Janos Lighting Specialist offers a refund or resend if you provide a screenshot of your client's complaint including name, content, and date.
c. For parts missing which doesn’t affect product function, Janos Lighting Specialist may refund partially or resend the missing part; for parts missing which affect product function, Janos Lighting Specialist will resend the product only.
d. For accessories, Janos Lighting Specialist will resend the accessories.
Notes:
For the size problem, Janos Lighting Specialist would appreciate it a lot if you could measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.
Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Janos Lighting Specialist may not refund the product cost.
b. Any disputes arising from bad quality, Janos Lighting Specialist may not accept as the supplier is not Janos Lighting Specialist.
c. For service products without Janos Lighting Specialist quality checking inspection, Janos Lighting Specialist may not accept the disputes.
6. Logistics Issues
6.1 Invalid tracking information
If Janos Lighting Specialist verifies the tracking number is wrong, and Janos Lighting Specialist fails to provide the correct one within 4 business days, Janos Lighting Specialist will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label is created showing on the logistic website, and the buyer applies for a refund, Janos Lighting Specialist requires a refund order within 3 business days of the buyer's request.
Note: this clause is not applicable for special times/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Janos Lighting Specialist fails to provide any valid tracking updated info, the buyer may apply for a refund. Janos Lighting Specialist requires a refund order within 3 business days as the buyer requested.
Note: this clause is not applicable for special times/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations 6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrive in some Countries, States, or Cities. Janos Lighting Specialist lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
6.5 Force Majeure
Janos Lighting Specialist takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited: to epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. However, Janos Lighting Specialist will notify you by Janos Lighting Specialist Chat, Skype, Email, Line, WhatsApp, etc.
6.6 Destination Limits
Due to limited international transportation, Janos Lighting Specialist will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through janoslightingspecialist.com/contact-us?submittedExtraForm=1 to assist buyers in these special circumstances in a timely manner. After notifying Janos Lighting Specialist, Buyers should expect a decision from Janos Lighting Specialist on these types of issues no later than two weeks.
Janos Lighting Specialist takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited: to epidemic situations, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections. However, Janos Lighting Specialist will notify you by Janos Lighting Specialist Chat, Skype, Email, Line, WhatsApp, etc.
Return
Products can be returned to Janos Lighting Specialist China warehouses only. However, we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Janos Lighting Specialist China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please email Janos Lighting Specialist and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days of receiving products and after speaking with someone at Janos Lighting Specialist.
For order cancellations, Janos Lighting Specialist offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Janos Lighting Specialist has planned and prepared for you after payment.
Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable
Unacceptable Disputes
Janos Lighting Specialist shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Janos Lighting Specialist to help deal with the after-sale issues.
